Privacy Policy - Posido Casino
Posido Casino is committed to protecting the privacy and personal information of all players who use our services. This privacy policy outlines how our casino collects, uses, stores, and protects personal data in accordance with applicable privacy laws including GDPR and international data protection standards.
This policy applies to all interactions with Posido Casino services, including website usage, account registration, financial transactions, and customer support communications. We maintain strict privacy standards and implement comprehensive security measures to ensure complete protection of player information.
Company Information
Posido Casino operates under dual licensing from Anjouan Gaming (Comoros) and Estonia, maintaining full regulatory compliance with international gaming and privacy standards. Our casino serves as the data controller for all personal information collected through our platform and services.
| Data Controller | Regulatory Compliance | Privacy Standards |
| Posido Casino (Adonio N.V.) | Anjouan Gaming & Estonia Licensed | GDPR & International Privacy Laws |
What Personal Data Do We Collect?
Posido Casino collects various types of personal information to provide comprehensive gaming services, ensure regulatory compliance, and maintain platform security. Our data collection practices are limited to information necessary for legitimate business purposes and legal obligations.
Data You Provide to Us Directly
We may collect the following personal data from you depending on how you interact with our services:
Registration Data
To create an account on our website, you need to provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, zip code, username. Upon registering, we will automatically receive your IP address and location data.
Due Diligence Data
We collect your identity card number, driving licence, passport number, proof of address, social security number, source of wealth/funds, bank ID, and financial statement/details to comply with our due diligence and Know Your Customer (KYC) obligations, for age and identity verification purposes for Anti-Money Laundering purposes and/or to comply with our licence or other legal requirements.
Financial Information
We may collect your financial information, including Bank ID, CPR number, CPF number, IBAN, and payment system details, to facilitate withdrawals and deposits to your account. Additionally, this information may be used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.
Personal Data We Collect Automatically
Our casino systems automatically collect certain information during your interactions with our platform:
Device Information
We receive information about the device and software you use to access our services, including Internet protocol (IP) address, operating system version, and device identifiers.
Logs and Usage Information
To help us understand how you use our services, and to help us improve them, we automatically receive information about your interactions with our services. Our servers automatically log usage data when you interact with our website. This information includes records of your activities like viewing content, clicking ads, performing searches, and sharing our services on social media on our website, date and time of your sessions, the pages you view, links to/from any page, and time spent in a session. We gather some of the data through cookies and similar technologies.
Location Information
We may collect or infer your general location information when you use our Services.
Personal Data That We Receive From Others
We may collect your personal data from other sources to provide and personalise our services to you and/or to comply with legal obligations. We may gather data from:
- Publicly available sources such as public and government databases, internet, social media platforms, online and printed media, and so on
- Commercially available databases and third-party entities, including financial and credit institutions, fraud prevention agencies, and public authorities. These sources help us in verifying your information and investigating suspicious activities, especially for fraud prevention and anti-money laundering purposes
- Inferences. We may infer additional personal data based on the personal data described above. For example, we may infer your interests and game preferences based on the web pages you view and the games you play
Personal data you have made public, such as information available on social media platforms, linked accounts, and other publicly accessible digital platforms.
| Data Category | Collection Method | Primary Purpose |
| Registration Information | Direct Provision | Account Creation & Verification |
| Financial Details | Transaction Processing | Payment & Compliance |
| Usage Data | Automatic Collection | Service Improvement |
Why Do We Collect Your Data?
We use the personal data we collect to provide comprehensive casino services while ensuring regulatory compliance and platform security. Our data processing activities are conducted under legitimate legal bases and for specified purposes that directly relate to our gaming operations.
Primary Data Usage Purposes
We use the personal data we collect to:
- Provide you with our services
- Respond to your questions or requests
- Test, research, troubleshoot and analyse data to develop and improve our products and services
- Prevent, detect, and manage risk against harmful behaviour, fraud and illegal activities
- Send you marketing content, newsletters and personalise our marketing to you
- Resolve disputes that may arise, including investigations by law enforcement or regulatory bodies
- Fulfill regulatory and legal obligations
Additional Processing Activities
Maintain the security and functionality of the service, including ensuring technical availability of the website, protecting our systems and intellectual property from security threats and unauthorised access.
| Purpose Category | Legal Basis | Data Types Used |
| Service Provision | Contract Performance | Registration & Financial |
| Compliance | Legal Obligation | Identity & Transaction |
| Security & Fraud Prevention | Legitimate Interest | Technical & Usage |
What Are Our Lawful Basis for Processing Your Personal Data?
In compliance with the GDPR and other applicable data protection laws, Posido Casino processes your personal data when we have a legal basis to do so. For some processing, more than one lawful basis may be relevant. Here are some lawful basis that we rely on:
Conclusion and Performance of a Contract
We process personal data in order to fulfill or enter into a contract with you. For example, to create and support your account with us, to communicate with you to fulfill our obligations under the Terms and Conditions, and so on.
Legal Obligation
Processing your personal data may be necessary to comply with legal obligations. Some of the processing activities we may engage in to comply with legal obligations include:
- Verifying your age and identity as part of our KYC and AML obligations
- Determining your location and applicable legal requirements using your IP data
- Managing risks, including preventing problem gambling and promoting responsible gambling
- Ensuring network and information security
- Complying with legal processes like search warrants, subpoenas, or court orders
- Preventing crimes related to money laundering, terrorist financing, fraud, or computer claims
- Regular reporting activities to meet economic, financial, technical, and legal requirements
- Dealing with requests from you to exercise your rights under data protection laws
Legitimate Interest
When necessary, we may process your personal data to safeguard our legitimate interest, a third party, or a commercial reason provided your rights, freedoms, or interests do not outweigh those interests. Examples of such processing activities include:
- Initiating legal claims and preparing our defense in litigation/administrative procedures
- Undertaking IT and system security procedures to prevent potential crime, asset security, intellectual property protection, and ensure technical availability and proper functioning of our website and applications
- Managing our business relationship and to enhance our products and services
| Legal Basis | Processing Activities | Data Protection Rights |
| Contract Performance | Account Management & Service Delivery | Access, Rectification, Portability |
| Legal Obligation | KYC, AML, Regulatory Compliance | Limited Rights Due to Legal Requirements |
| Legitimate Interest | Security, Fraud Prevention, Business Operations | Right to Object |
Data Retention and Storage
Posido Casino retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods are determined based on regulatory requirements, business needs, and privacy best practices.
Retention Periods
Personal data is retained according to specific timeframes based on data type and regulatory requirements. Account information and transaction records are maintained for compliance purposes, while marketing preferences and usage data may be retained for shorter periods based on ongoing business relationships.
Secure Data Storage
All personal information is stored using advanced security measures including encryption, access controls, and regular security audits. Our data storage infrastructure meets international security standards and undergoes continuous monitoring to prevent unauthorised access or data breaches.
Player Privacy Rights
Posido Casino respects player privacy rights and provides mechanisms for players to exercise control over their personal information. Players have various rights regarding their data, which can be exercised through our customer support channels.
Available Privacy Rights
- Access to personal information held by our casino
- Rectification of inaccurate or outdated information
- Erasure of personal data where legally permissible
- Restriction of data processing activities
- Data portability for account information
- Objection to certain processing activities
- Withdrawal of consent where processing is based on consent
Exercising Privacy Rights
Players can exercise privacy rights by contacting our customer support team through available communication channels. All requests are processed promptly and in accordance with applicable privacy laws and regulatory requirements.
International Data Transfers
Posido Casino may transfer personal information to different jurisdictions as necessary for service provision and regulatory compliance. All international transfers are conducted with appropriate safeguards and privacy protections in place.
Transfer Safeguards
International data transfers are protected through contractual safeguards, adequacy decisions, or other appropriate mechanisms that ensure equivalent privacy protection regardless of the destination jurisdiction.
Frequently Asked Questions
What personal information do you collect?
We collect registration data, financial information, device data, and usage information as described above.
How long do you keep my data?
Data is retained based on regulatory requirements and business needs, typically for compliance periods.
Can I access my personal information?
Yes, you can request access to your personal data through our customer support.
How do you protect my information?
We use encryption, access controls, and security monitoring to protect all personal data.
Do you share my data with third parties?
Only when necessary for service provision, compliance, or legal requirements with appropriate protections.
Can I delete my account and data?
Yes, subject to regulatory retention requirements and legal obligations.
How can I contact you about privacy?
Contact our customer support team for all privacy-related enquiries and requests.
Privacy Policy Updates
This privacy policy may be updated periodically to reflect changes in our data practices, regulatory requirements, or business operations. Posido Casino will notify players of material changes through appropriate communication channels.
Players are encouraged to review this privacy policy regularly to stay informed about how we protect and handle personal information. Continued use of our services after policy updates constitutes acceptance of the revised privacy terms.
