Responsible Gambling - Posido Casino Player Protection

Our commitment to responsible gambling at Posido Casino is directly related to the customer service policy. The company wants you to get pleasure from the games that we provide, but at the same time be aware of the possible social and financial harms associated with gambling problem.

Posido Casino promotes safe gaming practices and provides comprehensive tools to help players maintain healthy gambling habits. Our casino recognises the importance of player protection and maintains strict policies to ensure that gaming remains an enjoyable form of entertainment rather than a source of financial or personal difficulty.

Maintaining Control

Gambling should be seen as a fun and exciting way to spend time, and not as an income. It is difficult for some players to perceive gambling only as a means of relaxation and risking only what they can afford, as most players do.

To maintain control and prevent gambling addiction, you always need to consider the following guidelines that our casino recommends for all players:

Essential Gambling Guidelines

• You should take gambling not as a way to get income, but as way to spend leisure time
• You should not seek immediate refund, as you always have a chance to win another time
• Play only if you have "extra" funds
• Pay attention to the time and the amount of money spent in the game
• If you think that you need a break from gambling, you can contact the support team and we will exclude you for a while

Self-Exclusion Procedures

Self-exclusion request: you can contact Support Service Team via e-mail [email protected], and we will close your account within next 24 hours. It's the player's responsibility to notify our casino of any other accounts the player might have and promise not to open any other accounts.

Our casino will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our casino cannot be held accountable for potential losses on other accounts.

Responsibility Self-Assessment

If you are worried that gambling has a negative impact on your life or lives of your close ones, the following questions can help you figure it out. This self-assessment questionnaire is designed to help players recognise potential gambling problems and seek appropriate support when needed.

Self-Assessment Questions

Please consider the following questions honestly to evaluate your gambling habits:

1. Does gambling distract you from going to work or school?
2. Is gambling to you simply a way to spend some time or avoid boredom?
3. Do you play alone for long periods?
4. Have others ever criticised your gambling?
5. Have you lost interest for family, friends and hobbies because of gambling?
6. Have you ever lied to cover up the amount of money or time spent on gambling?
7. Have you ever lied, stole or borrowed money for purpose to get money to gamble or to pay gambling debts?
8. Are you reluctant to spend 'gambling money' on anything else?
9. Do you play until you lose all your money?
10. Do you try to recoup as soon as possible right after loss?
11. Do you feel lost and desperate when you run out of money while gambling?
12. Can any arguments, frustrations or disappointments make you want to play?
13. Do you feel depressed or even suicidal because of your gambling?

If your answer to most of the questions is yes, there is a possibility that you have gambling problems. In order to discuss this issue, you should contact one of the organisations listed below, which will be able to give you advice and support.

Organisations That Give Consultation in the Field of Gambling

For questions or problems related to gambling, you need to contact one of the organisations listed below. Posido Casino partners with leading responsible gambling organisations to provide comprehensive support and resources for players who may need assistance.

Professional Support Services

GamCare is a leading authoritative organisation that gives consultations, advice and practical help in order to deal with social consequences of gambling. This organisation provides professional support and guidance for individuals experiencing gambling-related difficulties.

Gamblers Anonymous is a fellowship of men and women who have come together to solve their own problems associated with gambling and help other compulsive gamblers. There are regional offices around the world providing peer support and group assistance for problem gamblers.

Additional Support Resources

These organisations provide confidential support, counselling, and resources for individuals experiencing gambling-related problems:

• GamCare - Professional gambling support and counselling services
• Gamblers Anonymous - Peer support groups for problem gamblers
• BeGambleAware - Information and support for responsible gambling
• Gambling Therapy - Online support and counselling services
• eCOGRA - Player protection and dispute resolution services

Underage Players Protection

Posido Casino maintains strict policies regarding underage gambling prevention. Our casino implements comprehensive age verification procedures to ensure that only players who meet legal age requirements can access gaming services, protecting minors from potential gambling-related harm.

Age Verification Requirements

All players must provide valid identification documents during the registration and verification process to confirm they meet minimum age requirements for gambling in their jurisdiction. Our verification team reviews all documentation to ensure compliance with legal standards.

System of Filtration

Posido Casino employs advanced filtration systems to monitor player behaviour and identify potential problem gambling indicators. Our monitoring technology helps protect players by identifying concerning patterns and providing early intervention opportunities.

Automated Monitoring Features

Our filtration system continuously monitors gaming activity to identify unusual patterns that may indicate problem gambling behaviour. This proactive approach enables early intervention and support provision before gambling problems become severe.

Player Protection Alerts

The system generates alerts for various risk indicators including excessive spending, extended gaming sessions, or other behaviours that may suggest problematic gambling patterns. These alerts enable our support team to reach out with appropriate assistance and resources.

Frequently Asked Questions